ailabc Privacy Policy
Effective Date: November 30, 2025
Last Modified: November 30, 2025
ailabc Inc. (the "Company") values your personal information and complies with the Personal Information Protection Act and related laws. This Privacy Policy explains how your personal information is collected, used, stored, and destroyed in connection with the Company's AI OS, AI Agent subscription services, and related web/app services.
1. Personal Information Collected and Purpose of Use
| Category | Items Collected | Purpose of Use |
|---|---|---|
| Registration (Required) | Email, Password, Nickname (or Name) | User identification, login, account management |
| Identity Verification | Email verification code | Prevention of account theft, identity verification |
| Subscription/Payment | Card information (stored by Stripe), payment records, Stripe Subscription/Payment ID | Subscription payment processing, recurring payment management, refund and billing issue resolution |
| Automatically Collected During Service Use | AI request records, usage logs, agent execution logs, browser/device information, cookies | Service provision and operation, quality improvement, model optimization (with optional consent) |
| Customer Service Inquiries | Email, inquiry content, attachments (optional) | Complaint handling, customer support |
| Optional Information | Job role/interests/language level, etc. | Personalized AI Agent recommendations (with optional consent) |
※ The Company collects only the minimum personal information necessary to provide services.
2. Methods of Collecting Personal Information
- Web/app registration and settings pages
- Stripe payment screen and information input process
- Logs and cookies automatically generated during AI service use
- Customer service inquiries (email and web forms)
- B2B inquiries (Contact Us form)
3. Retention and Use Period of Personal Information
| Item | Retention Period | Basis |
|---|---|---|
| Registration Information | Deleted after 30 days from withdrawal | Internal operating policy |
| Subscription and Payment Information | 5 years | Electronic Commerce Act |
| AI Usage Logs | 1 year | Service quality analysis and model improvement |
| Customer Inquiry/Complaint Records | 3 years | Consumer dispute resolution standards |
| Cookie Information | According to browser settings | - |
4. Personal Information Processing Consignment
The Company consigns personal information processing to the following companies for service operation.
| Consignee | Consigned Work |
|---|---|
| Stripe Payments Canada, Ltd. | Payment and recurring subscription management |
| Cloud Server (Canada region) | Service operation and data storage |
| Log Analysis Service Provider | Service stability and statistical analysis |
※ When consignees change, we will notify on the homepage and obtain additional consent if necessary.
5. Provision of Personal Information to Third Parties
The Company does not provide users' personal information to external parties in principle. However, it may be provided exceptionally in the following cases:
- When the user has separately consented
- When there is a lawful request under laws and regulations
- When providing minimum necessary information to payment processors such as Stripe for payment processing and fraud prevention
6. Procedures and Methods for Destruction of Personal Information
Information is deleted immediately after the purpose is achieved or without delay after the retention period under laws and policies ends.
- Electronic files: Permanently deleted using technical methods that make recovery impossible
- Paper documents: Shredded or incinerated
7. User Rights (Access, Correction, Deletion)
Users can use the following functions at any time:
Through "My Account > Personal Information Management" or email inquiry
- ✔ Request to view/correct/delete personal information
- ✔ Request to view service logs
- ✔ Request to withdraw consent and delete account
Requests are processed within 7 days of receipt, and deletion is performed in a manner that makes recovery impossible.
8. Cookies and Automatically Collected Information
- Cookies may be used to maintain login status, optimize services, and perform statistical analysis.
- You can refuse cookie collection in browser settings, but some features may be limited.
9. Restriction on Registration for Users Under 14
The Company does not allow registration for users under 14 years of age. Registration is automatically restricted based on date of birth verification or system judgment during registration.
10. Personal Information Protection Officer
| Category | Information |
|---|---|
| Company Name | ailabc Inc. (provisional) |
| support@ailabc.com | |
| Inquiry | Customer service center within web/app or email |
| Server Location | Cloud servers in Canada |
11. Free Trial Policy – 72 Hours
- New users can enjoy free trial of all features for 72 hours.
- After the trial ends, automatic payment through Stripe begins according to the selected subscription plan.
- No actual payment is processed during the free trial, but Stripe may store card information in advance for smooth payment conversion (payment status remains "unpaid").
12. Privacy Policy Change Notice
- We will notify at least 7 days in advance when changes occur.
- For important changes such as addition of collection items, prior notice at least 30 days in advance and additional consent procedures may be conducted.